Effective Date: 5 Sep 2025

Viva Lavender (“we”, “our”, “us”) operates the website vivalavender.sg (“Website”). We value your privacy and are committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By accessing or using our Website, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal data:

• Personal Information: Name, contact number, email address, or any other information you voluntarily provide (e.g., when making a reservation, contacting us, or subscribing to updates).
• Technical Information: IP address, browser type, device information, and operating system.
• Usage Data: Information on how you interact with our Website, such as pages visited, time spent, and navigation patterns.

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2. Use of Cookies

Our Website uses cookies and similar technologies to:

• Improve the functionality and performance of the Website.
• Remember user preferences and settings.
• Monitor traffic patterns and user behavior for analysis.
• Deliver a better user experience.

You may disable cookies through your browser settings; however, some features of the Website may not function properly if you do so.

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3. Analytics Tracking

We use analytics tools such as Google Analytics to help us understand how visitors use our Website. These tools collect anonymous information, including pages visited, time spent on the Website, and referral sources.

This data is used solely to improve our services and enhance user experience. Google Analytics may use cookies and other tracking technologies to perform these services. For more details, you can review Google’s Privacy Policy and adjust your preferences at Google Analytics Opt-out.

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4. How We Use Your Information

We may use the collected information to:

• Process reservations, inquiries, or service requests.
• Improve our Website and services.
• Send you updates, promotions, or newsletters (with your consent).
• Maintain website security and prevent fraudulent activities.
• Comply with legal and regulatory requirements.

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5. Disclosure of Personal Data

We do not sell or rent your personal data. We may share your information with:

• Service Providers who assist us with website hosting, analytics, or customer communications.
• Authorities or regulators, when required by law.

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6. Data Security

We implement reasonable security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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7. Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

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8. Your Rights

Under Singapore’s PDPA, you have the right to:

• Request access to your personal data.
• Correct inaccuracies in your personal data.
• Withdraw consent for the collection, use, or disclosure of your personal data (subject to applicable restrictions).

To exercise your rights, please contact us (see Section 10).

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9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Viva Lavender

Website: vivalavender.sg

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11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.